Help

Frequently asked questions

Short purchase, access, license, and support information.

How to activate the program
Activation

One code — one computer

This program creates a personal code for this computer. No need to enter license key into the program anymore.

1
On computer

Get code

  1. 1
    Download and open the program

    At first launch, a window with an activation code will appear, tied to this computer.

  2. 2
    Copy code

    Click 'Copy code' or open the site directly from the program.

  3. 3
    Do not close this window

    The program will automatically recognize binding upon server confirmation.

2
In your profile

Bind license

  1. 1
    Log in to CLANPLAY account

    If there's no license yet, choose the program and pay it in your personal cabinet.

  2. 2
    Choose a program

    Select the appropriate valid license in the Activation section.

  3. 3
    Enter computer code

    Once bound, the program will launch automatically. The license works only on this computer.

Program shows 'No connection to server' message+

Check internet connection and repeat the check. Limited offline access is available after successful activation; if server issues occur, a brief offline period may apply.

Code expired or already used+

Click 'New code' in the activation window of the program and enter the new code in your personal cabinet.

Need to transfer a program+

Unbind old computer in your personal cabinet and activate new computer code.

General

Other questions

How do I get the program after purchase?+

Upon payment confirmation, the order status will change in your personal cabinet. Instructions, license, and program version will also appear there.

Can I use one account for all programs?+

Yes. A CLANPLAY account unites purchases, licenses, questions, and inquiries for all products.

What payment methods are supported?+

For Russia, Europe, and other countries, different options are shown. Availability depends on the country, currency, and specific provider's limitations.

Is it safe to use ChestMaster?+

This program automates data and screenshot handling. Familiarize yourself with the rules of the relevant game and platform before use.

Where can I ask a technical question?+

In each program's section, there is a questions tab. After logging in, send your question — the team will reply and contact you if necessary.