Before providing the digital order
The buyer may request cancellation of the order before individual license creation and transfer. If payment has already been made, refund will be issued via the same method used for payment unless otherwise required by the provider's rules.
After providing the license
Complaints are considered individually taking into account the fact of activation, start of use, type of license, and applicable legislation. If the program has a defect, does not meet the published description, or access was not provided due to the seller's fault, the buyer may claim rights under consumer protection laws.
How to submit an application
- Send an email to emeraldsoft@yandex.com.
- Please specify full name, account email, order number, payment date and amount.
- Describe your issue and attach materials proving the problem.
- Attach a screenshot or error message text for technical issues.
Return period and status
A complaint is registered on the day it is received and reviewed within 10 calendar days. If positive, a refund is initiated no later than 10 days from the date of the request. The actual deposit time depends on the bank or payment provider.
Refunds and erroneous payments
In case of double charging, incorrect amount or payment for a cancelled order, contact support as soon as possible. Do not disclose passwords, CVV or confirmation codes to staff.